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Health Itinerary, peace of mind, and a helping hand

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Health Itinerary’s team is completely bilingual and ready to help 24/7. Photo: Courtesy Health Itinerary

Health Itinerary is a Mérida-based company with one mission, peace of mind for customers.

The company facilitates medical services tailored to the needs of the expat community through its one-of-a-kind concierge service. 

“We help our customers with all kinds of things, from helping them book and get to doctors’ appointments to helping them with paperwork with Mexico’s social security network,” says Health Itinerary general manager, Patricia Sales.

One thing many expats don’t realize is that aside from private medical services, as permanent residents in Mexico they can enroll in the Mexican Social Security (IMSS) system. Photo: Courtesy

Health Itinerary works with a wide range of medical professionals including general practitioners, specialists, nurses, dentists, and laboratories with whom they have negotiated preferential rates and discounts, passing the savings on to you. 

If you would like to see a medical professional outside of their network, there is no issue and they will even help facilitate an interpreter if you would need one. 

Health Itinerary even staffs a 24-hour service number in English, in case any of their customers need help at any time. 

Over the past few decades, Mérida has established itself as the city in southeastern Mexico with the most robust medical infrastructure, both in the private and public sectors. Photo: Courtesy

Memberships can be purchased on a monthly or yearly basis, so it is perfect for both full- and part-time residents in Mérida. 

Current membership costs stand at US$30 per month or US$260 a year and have no age limit. Services such as at-home care can also be arranged. 

Members are entitled to up to two medical transfers a day, and up to a total of four a month ⁠— emergency transfers are extra. Appointments with medical specialists are to be scheduled between 9 a.m. and 6 p.m. Monday to Friday. 

Through its Expat insurance division, the company is also uniquely positioned to offer medical insurance packages which are able to fulfill any requirement. Photo: Courtesy

The company is also launching a new service in 2023 which aims to help newcomers to Mexico smooth over the hassles of relocation, immigration as well as obtaining permits. 

For more information check out healthitinerary.com, contact them directly or visit their offices in the Itzimná neighborhood.

“The knowledgeable, courteous, and compassionate staff knows the health care providers in the city, and how to best communicate, and negotiate with them. In addition to scheduling our appointments, they meet us there, and can even take us there. Although many of the health care providers we see do speak English, their office staff rarely do, which greatly complicates the process of making appointments,” says Andrew S. Frank, an international resident living full-time in Mérida.

Address: C.58 #307 x 25A Y 27, Col. Itzimná, CP. 97100, Mérida, Yuc, MX.

Phone: (+52) 999 368 72 89 

Email at help@healthitinerary.com

Heath Itinerary on Facebook & @healthitinerary on Instagram

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