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House-call hotline and app help fight health-care inequality

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The city has made it easier for vulnerable populations to get health care. Photo: Ayuntamiento


Mérida, Yucatán — Since its creation in 2016, the municipal program “Médico a Domicilio” (“Doctor at Home”) has helped close the inequality gap.

In just over two years it has managed to serve more than 7,300 vulnerable people who for whatever reason cannot leave their homes for a medical consultation.

Thousands of people in all corners of the city call 999-982-3329, or use an app, to receive free medical and nursing care from the city of Mérida, whether or not they are beneficiaries of any official health institution. It even includes medicines without cost and, if required, channeling them to hospitals to receive care.

Interim Mayor María Fritz Sierra supervises the program, launched at the initiative of her predecessor, Mauricio Vila Dosal.

In December, due to growing demand, Vila Dosal announced the start of the program’s second stage: prenatal care.

Thanks to the coordinated work between the Human Development and Information Technology departments, the mobile app can streamline the process on a tablet.

According to Rodrigo Solís Pasos, director of Information Technologies, the mobile application will allow, in a next step, the integration of a medical file that will allow health personnel to access their patients’ medical records, which will be stored in a cloud.

Source: Sipse

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