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Thursday, January 26, 2023

New pro-consumer regulations coming from Mexico’s telecommunication industry

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Carlos Rosado van der Gracht
Carlos Rosado van der Gracht
Born in Mérida, Carlos Rosado van der Gracht is a Mexican/Canadian blogger, photographer and adventure expedition leader. He holds degrees in multimedia, philosophy and translation from universities in Mexico, Canada and Norway. Sign up for the Yucatán Roundup, a free newsletter, which delivers the week's top headlines every Monday.
New telecommunication rules come into effect June 2021. Photo: Creative Commons

Starting June 2021, telecommunication giants such as Telcel, Telmex and Telnor must offer clients separate contracts for services such as broadband, home telephone and end-user products including cellular phones and modems.

As a result companies must allow users to keep and continue paying for devices such as cellular telephones even after the contract with which the device was bundled has been canceled or modified.

Another implication is that the same devices must be offered for retail sale, in bundles or under contracts. This means no more forced contracts or expensive bundles will be necessary when purchasing an in-demand item such as new Apple or Samsung phones.

Every product and service must now also have its own warranty and documentation which lays out terms of sale such discounts, subsidies and return policies.

This new suite of regulation comes off the heels of other pro-consumer moves passed by Mexico’s telecommunications regulation agency (IFT), such as the ability for users to easily transfer phone numbers across providers and the disappearance of national long-distance fees.

Through Twitter, the head of the IFT (@IFT_MX) highlighted the importance of these reforms and the need for users to understand their rights to make better and more informed choices.

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