75.2 F
Sunday, October 24, 2021

CFE admits overcharging customers by 142 million pesos

Businesses ruined by excessive bills while utility shut off power, study finds

Latest headlines

Yucatán COVID cases plunge 33% as officials hint at green light

The head of the Yucatán health ministry said the state is on a path to a green light on the coronavirus alert...

Mexico bank warns: Fake money in circulation

Mexico's central bank has warned consumers that fake currency is in circulation. 

New discovery of 2,500 pre-Hispanic structures along Mayan Train route

Temple at the archaeological site of El Tabasqueño, one of the dozens of archaeological sites on the Yucatán Peninsula. Photo: Carlos...

Xoloitzcuintle: Mexican dog said to “guard men through the underworld”

The legend details that the dogs carried the souls of the deceased on their backs, helping them cross the city of the dead. However, they could refuse if the traveler had treated dogs badly during their life.
Yucatán Magazine
Sign up to get our top headlines delivered to your inbox twice a week.

The Federal Electricity Commission, Mexicos’s CFE, received 223,000 complaints from customers who said they were overcharged between 2011 and 2018.

But only 55% of those complaints were resolved one way or another. Investigators found that the CFE charged 142 million.

A customer in Chihuahua’s industrial section received a bill for 4 million pesos in 2016, El Universal reported as an example. Fortunately, that was corrected and the bill was adjusted.

The commercial sector was hit hardest. From 2011 to 2018 businesses filed 31,644 complaints about their rates. One in 10 complaints was resolved in the customer’s favor.

On average, the merchants received bills about 7,000 pesos too high, according to the report.

The Superior Audit of the Federation said the CFE sometimes guesses a customer’s energy use rather than checking the meter, the auditor’s office said.

Some business customers took too long to reach a resolution with CFE and lost their businesses. El Universal identified “Sergio,” a 62-year-old tiendita owner, as one such customer.

Two refrigerators, two large lights, a refrigerated display case and a deli meat slicer were his main sources of energy consumption. For 10 years, Sergio never paid more than 2,500 pesos every other month. But by 2012, bills rose to as much as 7,000 pesos. Three years later, his ruinous bills hit a high of 15,000.

CFE eventually cut off his power twice while his complaints were under investigation. Frustrated and broke, Sergio shut down his store for good.

The National Human Rights Commission has received 3,042 complaints over this particular tactic since 2010.

Source: El Universal

- Advertisement -
- Advertisement -

More articles

Countries of the Mayan world to make up a multi-destination tourist region

The Mundo Maya made up of Mexico, Belize, Honduras, Guatemala, and El Salvador, is described as a multi-destination project, and an opportunity for Mesoamerican cultures to meet.

New design announced to replace Mexico City’s controversial Columbus statue

A replica of a prehispanic sculpture of a woman will replace Mexico City’s controversial Columbus statue.

Día de Los Muertos or Hanal Pixán: What’s the difference?

As the weeks continue to fly by, Yucatecos are eagerly awaiting the arrival of one of the region’s favorite holidays, Hanal Pixán — Yucatán’s version of Día de Los Muertos, or Day of the Dead.

Coronavirus deaths in Yucatán include a 14-year-old boy

While coronavirus deaths in Yucatán have recently declined, victims are at times very young.

New jobs report offers some much needed good news for Yucatán’s economy

Officially at least, the recovery has come earlier than expected. It was announced in October 2020 that the lost jobs would be recovered in roughly two years — but many are skeptical. 

Scientists discover a massive underground cave network in Yucatán

The cave system extends from the Chuy Ha Cenote, in the municipality of Kaua, to the Aktun Kaab dry cave, in Santa Rita — which is roughly 85 kilometers away in a straight line. 

Botánica Alfabeta — Flowers are this photographer’s hidden talent

Weddings took up most of Fabrizio’s time, until the pandemic halted all social events. Then, as most anxious personalities did, he turned back into his hobbies to find purpose and inspiration.

Cemeteries and festivities will be open this year for Hanal Pixan celebrations

In certain municipalities, like Motul and Kanasín, cemeteries started welcoming guests who come to prepare the graves of their deceased.

Make your projects a reality with a little help from the pros at ACE Hardware

The place with the helpful hardware folks celebrates its first year in Mérida.

Construction at Xcaret’s new theme park near Valladolid shut down

Construction at Xcaret’s Xibalba theme park in Yucatán has been halted after a surprise inspection by Mexico’s federal environmental agency, Profepa.